In this role you will work across all business functions to understand the intent of each change and its impact on existing business processes and workflows, before clearly defining requirements, assessing and mitigating risks and ensuring accurate and timely delivery of all documentation. You will be expected to cope with ambiguity and use your skills to bring people together to lead development of well thought out solutions at pace. You will need to flex your focus and move effortlessly from strategic, macro problems to the micro detail of processes and systems.
Duties & Responsibilities
*Take responsibility for analysis of stakeholder objectives and conduct investigative work to determine business requirements according to the task’s complexity, stakeholder’s communication style and needs
*Through undertaking detailed analysis of business requirements, current processes and data, suggest improvements in business practices and procedures and specify new processes where needed
*Determine interdependencies between tasks and present recommendations for review and decisions
*Facilitate the resolution of issues and / or areas of contention between stakeholders
*Contribute to selection of the business analysis methods, tools and techniques for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
*Translate business requirements into functional and non-functional requirements for technical teams as per agreed methodologies and frameworks
*Identify risks and take appropriate actions when risks require escalations
*Work collaboratively with the project teams and provide regular updates to stakeholders, keeping them abreast on progress of tasks
*Complete pre and post implementation check lists and reviews
*Provide solution options for operational issues based on the knowledge of various business requirements and processes
*Facilitate resolution of operational issues and provide communication to various stakeholders regarding causes and remedial actions taken
*Highlight lessons learnt from previous projects and recommend and drive improvements based on insights for future projects
*Contribute to the maturing and adoption of new practices within the BA team to improve the operating environment
Career Experience - Essential:
*A minimum of 4 years’ experience performing a Business Analyst role
*A proven track record of having lead the Business Analysis activities including development of the BA approach, gathering and documenting of business requirements in accordance with template/s and guidelines, ensuring requirement traceability and end user preparedness
*Demonstrable experience of having worked on projects of high levels of complexity, using various project management methodologies
*Experience of working with Technology teams with proven ability to translate business requirements and outcomes into UI Designs, functional and non-functional specs
*Experience of having worked in an in-house software development team desirable
Technical Skills / Knowledge – Essential
*Highly developed analytical and problem-solving skills
*Advanced understanding of different Project Management methodologies (iterative and waterfall)
*Knowledge of technology architecture, web technologies and SDLC
*Strong commercial acumen and ability to understand the business drivers for projects
*Skilled in using Microsoft Office suite and Teams, with highly developed skills in Visio and User Interface design tools
*Domain knowledge of Insurance is a must; Life Insurance is highly desirable
We are a Life insurance provider who offers a wide range of first class Life insurance products via multiple direct brands and corporate partnerships.
We believe in offering our customers straightforward life insurance. We aim to provide a comprehensive range of innovative products and deliver exemplary service levels to our customers and corporate partners, providing a consistently high quality, fully integrated customer experience.
We’ve been awarded Feefo’s top rating, the Trusted Merchant Gold Award, for our outstanding customer service. We’ll give you all the expertise and support so you can be outstanding in whatever you choose to do.