Application Support Analyst - Ashford, Kent UK

Posted 14 days ago
Job no AS02
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Job Role

Are you someone with hands on experience of SQL and wanting to take the next step in your career?  We're expanding our team and now is an excellent chance to grow and put those skills you’ve been developing to great use!

You will bring hands on experience of T-SQL/MySQL and SQL Server to be able to support and troubleshoot our bespoke inhouse IT applications.  You'll play a key part to ensure our business applications continue to run smoothly.  Being highly organised and logical in your approach, you also enjoy finding was to enhance or improve how things are done and you'll be given plenty opportunities to make suggestions for improvement here.

As an Application Support Analyst, you know how important it is that our end users understand how to use our applications in the most effective and efficient way.  Being part of the team, you’ll get to demonstrate you have the passion to deliver an excellent service to our colleagues and the drive and knowledge to take ownership of problems to ensure they are resolved to completion.

Who are we?

Neilson Financial Services is a rapidly growing FinTech company that provides the GB market with innovative, customer-focused, life insurance products. We make a difference to people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones

  • We are a life insurance provider who offers a wide range of first-class Life insurance products via multiple brands and corporate partnerships.
  • We believe in offering our customers straightforward life insurance.  We aim to provide a comprehensive range of innovative products and deliver exemplary service levels to our customers and corporate partners, providing a consistently high quality, full integrated customer experience.
  • We have been awarded Feefo's top rating, the Trusted Merchant Gold Award, for our outstanding customer service.  We will give you all the expertise and support so you can be outstanding in what you do. 

What’s it like working for us? 

At Neilson we do more, we try harder, we go further. We believe in investing in our people and using the latest technology to give us a competitive edge in our journey to becoming the leading global provider in direct life insurance.

Join our team to become a Neilsoner, and we will help you strive for excellence and be the best in everything that you do.

Responsibilities include:

  • Take ownership of Service Desk (Zendesk) tickets to completion and provide customer focussed feedback and progress visibility.
  • Troubleshoot both the applications client UI and backend database related issues and communicate issues back to UK Architecture and Development teams.
  • Being comfortable executing complex SQL statements to manage backend tasks and investigate data issues/queries.
  • Identifying systemic patterns within the applications that can be translated into system improvements or changes.
  • Manage and take ownership of all scheduled batch jobs and report activity to ensure successful executions.
  • Create bespoke reports using SQL for stakeholders and managing SSRS reports.
  • Maintain accurate documentation sets and perform knowledge transfer and best practise workshops.
  • The role is port of our Service Desk team and will require assisting the Infrastructure team on various end user administration activities including onboarding/offboarding, deskside troubleshooting, application deployments

So, what's in your arsenal:

  • 1+ years working in a 1st/2nd tier application support and administration role.
  • Knowledge of relational database management systems' (RDBMS) and Business Applications design.
  • Minimum of 1-year hands-on experience of T-SQL/MySQL and SQL Server and used in your most recent roles. (Scripting, Stored Procedures, Links, Reporting through Excel and SSRS, Data Interrogation/Analysis).
  • Exposure to working with both Development/Engineering teams and Change Management Offices.
  • Knowledge of / exposure to ticketing systems and understanding of customer facing responsibilities.
  • A passion for innovation and technology.
  • Excellent communication skills, both written and oral.
  • Personal accountability and drive for excellence.
  • Experience of IT-problem-solving.

Not essential but certainly nice to have’s:

  • Writing and enhancing PowerShell scripts to provide automation capabilities.
  • Working knowledge of IT security
  • Basic knowledge of LAN, WAN, Windows Active Directory technologies.
  • Perform basic SQL DBA functions
  • Understanding of cloud-based technology and concepts (IaaS/PaaS / Windows Azure/ AWS)

Compensation:

  • £30,000 - £40,000 depending on experience
  • Pension Scheme
  • Life Assurance
  • Employee Assistance Programme
  • Free parking
  • Employee Discounts

About Us



Company Info

We are a Life insurance provider who offers a wide range of first class Life insurance products via multiple direct brands and corporate partnerships.

We believe in offering our customers straightforward life insurance. We aim to provide a comprehensive range of innovative products and deliver exemplary service levels to our customers and corporate partners, providing a consistently high quality, fully integrated customer experience.

We’ve been awarded Feefo’s top rating, the Trusted Merchant Gold Award, for our outstanding customer service. We’ll give you all the expertise and support so you can be outstanding in whatever you choose to do.