Customer Service Agent - Windsor Head Office

Posted 50 months ago
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Job Role

We are looking for an experienced and passionate Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. Full training is given from day 1 along with ongoing support through your Neilson Journey.

What you’ll do every day as a Customer Service Agent:

  • Managing customer enquiries and requests effectively and efficiently
  • Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines
  • Effectively empathising with customers and handling objections and queries confidently to allay any concerns.
  • Maintaining accurate client records and complying with regulatory requirements on all matters
  • Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
  • Contribute towards projects designed to improve the service offered by the business
  • Handling the administration of organisational claims process

Why should you choose Neilson?

  • A competitive salary
  • Quarterly team nights out
  • A dynamic company with an engaging environment
  • Opportunities to grow and develop within the company
  • We are a business that truly recognises our staff and their achievements

Neilson in a nutshell

Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.

Join us - be part of our great team and share in our success and become a 'Neilsoner'

About Us



Company Info

We are a Life insurance provider who offers a wide range of first class Life insurance products via multiple direct brands and corporate partnerships.

We believe in offering our customers straightforward life insurance. We aim to provide a comprehensive range of innovative products and deliver exemplary service levels to our customers and corporate partners, providing a consistently high quality, fully integrated customer experience.

We’ve been awarded Feefo’s top rating, the Trusted Merchant Gold Award, for our outstanding customer service. We’ll give you all the expertise and support so you can be outstanding in whatever you choose to do.