HR & Recruitment Officer - Ashford

Posted 51 months ago
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Job Role

This is an exciting opportunity for an experienced HR & Recruitment Officer to make a big impact on people and performance.

You will lead recruitment into our growing Ashford call centre. You will get to manage all aspects of recruitment, from advertising current NFS vacancies on the internal and external websites, screening CVs, organizing interviews and assessment centres to generating offer letters to successful applicants. In addition to this, you'll play a part in the wider talent attraction agenda across the Neilson Group. So, there will be plenty of opportunities for you to put your knowledge and expertise to good use..

HR administration will also be a key part of this role, ensuring that record keeping is up to date on a daily and weekly basis.

As you will be the first person a potential NFS employee has contact with, you will have outstanding presentation and communication skills and be skilled at providing a first-class impression of the business at all times.

Key day-to-day duties will include:

  • Utilise proven in-house recruitment background to source quality applicants for the NFS business
  • Efficiently and effectively screen candidates by working through a high volume of CVs and conducting telephone interviews
  • Manage group assessment centres / virtual assessments
  • Organise interviews between applicants and hiring managers when recruiting for corporate support roles
  • Create and amend job advertisements on the company website as well as external job boards
  • Conduct telephone and face to face interviews when appropriate
  • Decline unsuccessful candidates and provide feedback to applicants
  • Take and record references of potential candidates before start date
  • Maintain accurate HR/recruitment records
  • Recognise the importance of dealing with highly confidential information including salary details
  • Assist with the preparation of contracts, Welcome Packs and other onboarding material
  • Assist with HR administration on a daily basis
  • Be the Call Centre HR support and minute HR meetings as and when needed

To be successful in this role you will need to have:

  • Proven experience in operating within a busy and demanding HR & Recruitment role
  • Knowledge of practices and procedures of call centre or volume recruitment
  • Ability to operate well under pressure and within a high volume, target-driven environment
  • Able to juggle multiple recruitment projects simultaneously
  • Excellent communication, interpersonal and customer service skills

The NFS Difference:

  • A Values driven business with great products, people and culture
  • Fresh approach to new and innovative ideas
  • Competitive salary
  • Close team interaction and lots of fun - great vibe

About Us



Company Info

We are a Life insurance provider who offers a wide range of first class Life insurance products via multiple direct brands and corporate partnerships.

We believe in offering our customers straightforward life insurance. We aim to provide a comprehensive range of innovative products and deliver exemplary service levels to our customers and corporate partners, providing a consistently high quality, fully integrated customer experience.

We’ve been awarded Feefo’s top rating, the Trusted Merchant Gold Award, for our outstanding customer service. We’ll give you all the expertise and support so you can be outstanding in whatever you choose to do.