We have a rare and exciting opportunity within our retention team! We are looking for a Retention Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. In this role you will deal with a wide range of customer issues. The role will involve proposing appropriate solutions to retain NFS customers through outstanding service.
In this role you will:
For you application to be considered you will need:
Why should you choose Neilson?
We are a Life insurance provider who offers a wide range of first class Life insurance products via multiple direct brands and corporate partnerships.
We believe in offering our customers straightforward life insurance. We aim to provide a comprehensive range of innovative products and deliver exemplary service levels to our customers and corporate partners, providing a consistently high quality, fully integrated customer experience.
We’ve been awarded Feefo’s top rating, the Trusted Merchant Gold Award, for our outstanding customer service. We’ll give you all the expertise and support so you can be outstanding in whatever you choose to do.