We believe in offering our customers straightforward life insurance products. We aim to provide a comprehensive range of innovative products and deliver exemplary service levels to our customers, providing a consistently high quality, fully integrated customer experience.
Everything we do is underpinned by our effort to provide peace of mind for our all our customers. Our tried and tested model, supported by our marketing team, local in-house call centres both in the US and the UK, sales, retention, customer service and policy administration expertise all play an integral role in delivering the very best to each and every one of our customers.
We pride ourselves in being an agile, high performance business, it separates us from our competitors.
If you aspire to work with the very best talent and believe in keeping ahead of the game, we invest in you and the latest technology to give us an unrivalled edge in our journey to becoming the leading global provider in direct life insurance. We're well on the way.
We are proud to be "Neilsoners'"
We earn our customers’ loyalty by exceeding their expectations. It means going beyond the call of duty whether on the phone with our customers or when interacting with each other and our suppliers.
We are passionate about results − through hard work, continuous improvement, and a professional approach. This means that we are constantly raising the bar for ourselves and for the insurance industry.
As individuals we are good, but as a team we are better. We value the need and benefit that comes with working together − whether with colleagues and departments or with our suppliers to create win-win relationships.
These forge our culture and run through everything we say and do. At Neilson, we do more, try harder, go further. We exceed our customers’ expectations. We give them what they want, certainty about caring for their loved ones. We make it easy for them to say yes. And for them to recommend us to others.
We have a passion to succeed. We win when our customers do. We are hungry, determined and full of desire. We recognise and reward effort, achievement and enterprise throughout our business with progress and rewards. We are all different. We have different skills and strengths. We value these differences as we know we achieve more by working together.
At the heart of our business is our people. Together, we build our future on a culture and foundation that allows us to have a simple but ambitious vision: “To be a leading global provider of direct sold life insurance”. We’re well on our way in the UK and we’ve expanded stateside to the US.
We believe that our values are relevant to us, our partners and form the basis of how we relate to one another and interact with our customers. At Neilson, our values are a way of life.
We are proud to be "Neilsoners’"
This is a term that you will hear when you join us and it's who we are as individuals and as a collective.